When it comes to ice cream, McDonald's is apologizing, not for the constantly "broken" ice cream machines, but for the flawed design of the McFlurry spoon. McDonald's knows they messed up when they designed a spoon that we've all tried, unsuccessfully, to use as a straw. So, for your pain and suffering, McDonald's has a free caramel brownie sundae for you on May 4th through its app. No purchase is necessary. Mickey D's just hopes you'll forgive them for the McFlurry spoon.
So...why not fix the spoon? That hollow end does have a function; it attaches to McDonald's mixers to blend up a McFlurry. Or what about this....JUST FIX THE ICE CREAM MACHINES!!!